Shipping information

We now have a flat standard shipping rate of £30, $34, €34, AU$50 for any weight to any destination using DHL, which is less than our actual shipping costs. All parcels will have a tracking number issued by DHL so you can follow your parcel to the required destination.

We have minimum order amounts of just £299 ($399, €350, AU$525) with most pieces available in order quantities of 5 pieces, less for bracelets.

Customers are responsible for any taxes (VAT/GST), import or customs duties at destination that may be incurred.

Some of these charges can be claimed back by VAT/GST registered businesses.

Import Taxes / Custom’s Duties / VAT
We do not apply any VAT when we export our products. We are prohibited from doing this under Thai company law as our product is for export only and not liable to VAT when exported. Your country may impose their own Import Taxes under Custom’s Duties or VAT, often both. These duties are paid by the customers if they are charged. Usually our delivery partner DHL will contact the customer to pay these charges before delivery is made, but they can be paid on receipt of delivery. Depending on your trading status you may be able to claim all or part of these charges back. If you are unsure if charges will apply then you may contact the DHL centre in your country and ask them or the relevant tax authority. Most of the time this data is available online at the relevant country’s DHL or government tax information website.